The office · Healthcare & medical

The office side, done right.

A practice manager at her screen with the appointment list and task queue, a First Stop consultant pointing at it with a notebook, the front desk behind, no patient in frame

On the call, we would ask

  • Where does the front desk lose the most time: the phone, the forms, the insurance, the chasing?
  • Which systems hold patient information, and who is allowed to see what?
  • How much of billing is re-typing between systems?
  • What would you never let a machine decide?