The office·Finance & insurance·Documents in: statements, applications, claims
The file arrives as forty PDFs. Someone has to read them.
On the call, we would ask
- How many documents arrive per file, and how many are missing something?
- Who checks completeness today, and how long after arrival?
- Which fields get retyped from the documents into the system?
- What is the cost of a file that sits for a week because one page was missing?
Also under Finance & insurance
- Documents in: statements, applications, claims
- The file, summarised for the decider
- Service questions, answered from the record
- The decisions that stay licensed