The office·Orders, invoices and paperwork·Order entry without the re-key
The customer typed it once. Nobody should type it again.
On the call, we would ask
- How many orders a day are typed from a document into the system?
- How many keying errors reached a customer last month?
- What does the person doing the typing do instead when it stops?
- Which orders should never go through without a look?
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Also under Orders, invoices and paperwork
- Order entry without the re-key
- Supplier invoices, matched
- Exceptions go to a person