The office·Knowledge at the machine·Capturing what walks out the door
The setup trick nobody wrote down retires in March.
On the call, we would ask
- Who on the floor knows things that are written nowhere?
- When do they retire, and what is the plan?
- What would a new operator need to know on the old machine that no manual says?
- How would you get it out of their head without making it a chore?
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Also under Knowledge at the machine
- The question at the machine
- Only your documents
- Capturing what walks out the door