The office·Knowledge at the machine·The question at the machine
What's the torque on this? Ask the documents, not the day shift.
On the call, we would ask
- What does the second shift ask that the first shift knows?
- Where do the answers live: manuals, instructions, the quality system, one person?
- How long does an operator wait for an answer today, and what stops while they wait?
- Which questions must never be answered by a tool?
Also under Knowledge at the machine
- The question at the machine
- Only your documents
- Capturing what walks out the door