The office·Quality and inspection data·Root cause, with a person
The tool can line up the evidence. The engineer names the cause.
On the call, we would ask
- How is a recurring defect investigated today, and how long does it take to gather the evidence?
- What data exists around a defect: results, lots, machines, shifts, maintenance?
- Who owns the root cause, and how is it recorded?
- How often does the first cause named turn out to be wrong?
Also under Quality and inspection data
- Results as they happen
- From the data to the report
- Root cause, with a person