The office·Maintenance and work orders·The knowledge in the tech's head
When the senior tech retires, the machines lose their memory.
On the call, we would ask
- Who knows the machines best, and how long until they retire?
- What is written on a closed work order today: fixed, or what was actually done?
- How would a new tech learn the tricks of the old press?
- What would it be worth to have the last ten years of fixes searchable?
Learn it: free lessons
Also under Maintenance and work orders
- From the fault to the work order
- Preventive schedules that follow use
- The knowledge in the tech's head