The office · Hospitality & food service

The back office behind the pass.

A restaurant manager at a screen with the week's schedule, a First Stop consultant pointing at it, the kitchen pass visible behind

On the call, we would ask

  • How much of the manager's day is the phone, the schedule and the invoices?
  • How is next week's staffing decided, and how often is it wrong?
  • Where do supplier invoices go, and when are they matched to what arrived?
  • What would a guest never want to hear from a machine?